Last updated: October 16, 2026
This policy applies to digital downloads purchased from Rick’s Adventures TV, a brand of Old Crow Media LLC.
Digital downloads
Our guides and calculators are digital files, so there is no physical item to return. We do not offer a general satisfaction or change-of-mind refund once a digital file has been supplied, except where applicable law requires otherwise.
We will refund a duplicate purchase of the same product made in error. If a supplied file is missing, corrupt, incorrect or cannot be used because of a problem with the file itself, contact us so we can help or provide a corrected file. If we cannot resolve the file problem, we will refund the affected purchase. These provisions do not limit remedies required by applicable consumer law.
Before buying, check the product description and file requirements. The calculator is an .xlsx spreadsheet and requires compatible spreadsheet software. A change in your plans, disagreement with your own calculated results, or an unsupported software application does not by itself establish a defect in the file.
Requesting help or a refund
Email ricksadventurestv@gmail.com with your order number, the email used for purchase, the product name and a description of the problem. Screenshots or error messages can help, but do not send payment-card details or other sensitive information. Contact us promptly after discovering the issue. This policy does not impose a shorter deadline than any rights you have under applicable law.
Approved refunds are returned through the original payment method where available. Your payment provider controls how long the credit takes to appear. A refunded purchase does not grant permission to continue using or sharing the files; delete copies associated with that refunded purchase, unless you retain a separate valid license for the same product.
Download access is currently limited to three downloads per file and expires after 30 days. Save your files after purchase. If you need help accessing a legitimate purchase, email us.
Paid calls
This digital-download policy does not establish cancellation or rescheduling terms for paid calls. Any separately stated call terms and applicable consumer rights apply. Contact us before purchasing if you need clarification.
See our Privacy Policy and Terms and Conditions.